Scenario Number 14

Helen chooses a bike in Best Bikes that she wants to buy for James' birthday. She pays a deposit and joins the shop's savings club to pay the remainder weekly. After paying £80, Helen sees the bicycle in another shop at a lower price and decides that she wants to buy it there instead and get a better deal. Best Bikes refuse to return Helen's money or offer her a credit note. They insist that she take the bicycle.

Is this correct?


Yes, Helen had made a contract with the shop to buy this particular bicycle. The manager is correct in insisting Helen takes the bicycle. When the consumer puts money into a savings club or Christmas club she can no longer shop around. In this case Helen must take the bicycle left aside for her.

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