Scenario Number 14

Helen chooses a bike in Best Bikes that she wants to buy for James' birthday. She pays a deposit and joins the shop's savings club to pay the remainder weekly. After paying £80, Helen sees the bicycle in another shop at a lower price and decides that she wants to buy it there instead and get a better deal. Best Bikes refuse to return Helen's money or offer her a credit note. They insist that she take the bicycle.

Is this correct?

Answer

Yes, Helen had made a contract with the shop to buy this particular bicycle. The manager is correct in insisting Helen takes the bicycle. When the consumer puts money into a savings club or Christmas club she can no longer shop around. In this case Helen must take the bicycle left aside for her.

Shop Around is available with graphics switched on, or as a text only site.

© copyright 2004 GCC NI XHTML CSS

It seems that your browser does not support Web Standards. You should treat yourself and get a nice new browser, for a more enjoyable web experience.