Scenario Number 16

Ricky buys a shirt in a sale that was reduced because there was a mark on the collar. He thought it would come out when washed but it did not and he wants his money back. The shop refuses.

What are Ricky's rights?


Ricky is not entitled to anything. Under the Consumer Rights Act 2015 anything you buy should be of satisfactory quality and fit for its normal purpose. However, where a fault (or damage) is clearly indicated and the price of the goods is actually reduced because of this fault, the consumer accepts the fault when buying the goods. Ricky bought the shirt at a reduced price - knowing about the mark - and taking a risk that the mark might not come out when the shirt was washed. The mark did not come out but that was the risk he took. He cannot now complain about the mark.

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