Scenario Number 10

Helen buys a doll's pram for her niece's Christmas present and arranges to collect it on Christmas Eve. Two weeks before Christmas she finds that the child's granny had also bought a similar pram. As the pram didn't leave the shop Helen thinks she should get a refund. Instead the manager offers her gift vouchers.

What should she do?


Jean should definitely take the vouchers as the law does not entitle her to anything. In this situation she is in fact breaking the contract she made with the shop. A shop is only legally required to refund money if goods are faulty or not as described. It is irrelevant that the pram had not left the shop.

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