Scenario Number 3

Helen buys a blouse to go with her red skirt but when she gets home she discovers that it is the wrong shade of red. The shop is sympathetic and offers her a credit note.

Should she accept this?


Yes - Helen should take the credit note. The shop is under no obligation to offer Helen anything so a credit note is more than reasonable. Helen is not entitled to her money back under any sale of goods legislation, as the blouse is not faulty. If before buying the blouse Helen had arranged with the shop that they would give her a refund if it did not match her skirt, then this would have been be a pre-contractual condition. In such circumstances she would be entitled to a refund if the blouse did not match even though there was nothing wrong with the blouse.

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